Privacy Policy

At Meskari Supply Ltd, we place great importance on protecting your privacy by safeguarding the confidentiality of any personal information shared entrusted to us in the course of business operations.
Policy describes the practices of Meskari Supply Ltd, affiliates, subsidiaries, divisions and brands.
By accessing or using our Service, you signify you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and Terms and Conditions.

Last Updated: April 10, 2024

Our Commitment to You, Our Valued Customer

Meskari Supply Ltd, doing business as Meskari ("we", "our", or "us") is committed to provide exceptional service and product experience with us while safeguarding your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Meskari Supply Ltd. This Privacy Policy applies to our website, www.meskari.com, and its associated subdomains (collectively, our "service"). By accessing or using our Service, you signify that you have read, understood and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and Terms & Conditions.

Privacy and Security Statement

The purpose of this Privacy and Security Statement ("Statement") is to inform you about how we collect, use and share information collected from you. We respect and protect your personal information by:

We collect information directly from you when you visit our service, register, place an order, subscribe to our newsletters or other marketing programs, respond to a survey, forums, fill out a form, email, text, or other electronic message, mail, or by telephone. Meskari may keep a record of all communications with you.
We may occasionally receive personal information from other sources (social media or customer relationship management tools). In such cases, information is accepted only with your consent or if required or permitted by law. If you have previously purchased from us or asked to receive marketing material or if your name is provided to us by another customer, we may send you marketing materials we believe are relevant to you.
We may use third party services to verify, update or complete your contact information if necessary, such as name, email, telephone number and shipping address. You control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
To contact and correspond with you regarding your transactions (including payment issues), your use of the Services, and to provide you with customer care services.
To facilitate transactions, process orders, and payments for the Services
To personalize your experience (your information helps us to better respond to your individual needs)
To develop, deliver and improve our service including enhancing our website.
To administer a contest, promotion, survey or other site feature
Process and respond to your inquiries and to otherwise administer our relationship with you.
To send periodic emails
To detect and prevent fraud
For Marketing
We do not sell or share your personal information with third parties without your consent.
We use security measures to protect your personal information and we are committed to complying with the applicable privacy laws.

We reserve the right to update or revise this policy at any time without prior notice and the revised policy is not retroactive.

This Statement describes our practices, and its affiliates, subsidiaries, divisions and brands. It applies to interactions with our customers and visitors.

Meskari website, online services, email messages, and advertisements may collect information passively using browser cookies, flash cookies, pixel or gif tags, action tags and web beacons. A cookie is a small data file stored on a device’s hard drive that contains information relating to your visit to our site, such as an identifier that is used to retrieve your currency selection and shopping cart contents. When you leave and then return to our site, this information is recalled to improve products and services, advertising, your experience. We may use cookies to serve our remarketing campaign so that third-party vendors, including Google and Facebook, show our ads on sites across the Internet. There are simple ways to refuse all cookies or accept them each time they are offered. Consult your browsers help file how to change your settings or remove existing files. The details of your web history may divulge sufficient information to diminish or altogether remove your anonymity on our or on others’ sites, which is inherent limitation of third-party advertising technology beyond Meskari’s control.

Contact Us

If you have any questions, concerns, complaints, or manage your personal information, please contact our Privacy Officer at: Meskari Supply Ltd, 301 Hillcrest Rd, SW, Airdrie, AB T4B 4K1; or privacy@meskari.com.

Consent

Depending on the circumstance, consent may be expressed or implied. By using the website, or by voluntarily submitting information to the website or Meskari, you signify consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not consent to this Privacy Policy, you may not use the website or submit personal information to Meskari.

By using our service, registering an account, or making a purchase, you consent to this Privacy Policy.

Such consent may also be obtained in writing, verbally, electronically or through an authorized Meskari representative. If you do not consent to the collection, use and/or sharing of personal information, we may not be able to provide you with the products and services requested.

Definitions

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as language preference, or login information.

Company: when this policy mentions “Company,” “Meskari,” “we,” “us,” or “our,” it refers to Meskari Supply Ltd, 301 Hillcrest Rd SW, Airdrie, AB T4B 4K1 that is responsible for your information under this Privacy Policy.

Customer: refers to the company, organization, or person that decides to use the Meskari Supply Ltd service to manage the relationships with consumers or service users.

Device: Any Internet connected device, such as a phone, tablet, computer or any other device that could be used to visit www.meskari.com and use the services.

IP address: every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned to geographic blocks. An IP address can often be used to identify the location from which device is connecting to the Internet.

Personnel: refers to those individuals who are employed by Meskari Supply Ltd or are under contract to perform a service on behalf of one of the parties.

Third Party Service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

Website: Meskari Supply Ltd, which can be accessed via this URL: www.meskari.com

You: a person or entity that is registered with Meskari Supply Ltd to use the Services.

Personal Information

Means any information directly or indirectly identifies you or that could reasonably be linked to you. Personal information we may collect includes:

Name / Username
Email address
Mailing / shipping address / Telephone number / other digital contact information
Date of birth to verify minimum age required to participate in promotion, contest or sweepstake
Purchase history
Payment information: if you make a purchase online or in person, it will be processed by Wix Payments. This information will not be stored by Meskari Supply Ltd.

Digital location information: we may collect location information obtained from your mobile device. Whether you allow your device to share this information can be controlled in the settings of your device. We collect location data from your IP address, including browser type, operating system, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time and number of clicks.

Information Sharing

Business Partners who perform a service on our behalf

If you place an order with us, we will provide information necessary for shipping companies and credit card processing companies to ship and deliver your order and process your payment. Types of trusted third-party service providers we may use include but not limited to credit card processing, website hosting and maintaining our service, database storage and management, email management, storage marketing, corporate affiliates, analytical services, customer service and fulfilling orders for products and services you may purchase through our service.

As required by Law

We may be required to disclose information about you to government, investigatory body or law enforcement officials as required or permitted under applicable Canadian, U.S., or foreign laws. At our sole discretion, believe necessary or appropriate to respond to claims, legal process, to protect our rights and interests or those of third party, public safety or any person to prevent or stop illegal, unethical, or legally actionable activity.

Information that you have posted publicly

When you post information on our website or one of our social media platforms, the information you post, including your username, may be seen by other visitors.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of a business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur, and that the transferee may decline to honor commitments made in this Privacy Policy.

Access, Changing or Deleting My Information

To access, delete or change an account, contact us using Contact Us Section below. We will make every effort to promptly respond to your request and will retain only the information necessary to fulfill a business or law enforcement need. You have several options to manage your preferences. For example, you can indicate your preferences in your account(s), communicate with us directly, change browsers settings or use the Unsubscribe feature offered by a third party. You may also access some of the personal information we hold about you through your online account. To access, update or correct this information, you must log into your account and update your profile information and your preferences.

Your Rights:

Request restriction of use and disclosure of personal information.
Update or correct personal information
Change communication preferences
Delete personal information maintained about you on our system, by cancelling your account.

Retention

Personal information is retained for as long as needed to reasonably fulfill intended purpose, and for legal or business purposes. Personal information used to make decisions directly affecting you is retained for at least one year.

Our Safeguards

We take every reasonable precaution to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security and correctly use your information. We do everything within our power to protect your information offline. All customers’ information is restricted to employees who need it for their specific duties. ALL employees kept up to date on security and privacy practices. However, neither people nor security systems are foolproof, including encryption systems. Additionally, people can commit intentional crimes, make mistakes, or fail to follow policies. We cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Third Parties

This Privacy Policy applies only to the Services. This website may contain links to other websites not operated or controlled by us. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy by us. We are not responsible for the privacy and security practices and policies of these third parties. Your use of those websites and your dealings with such third parties is at your own risk.

Notification of Changes

Sometimes, our privacy policy may need changes and Meskari reserves the right to modify it without prior notice or liability to you or any other person. The most current privacy policy will be made available on our website to ensure customers are always aware of information collected, how we use it and under what circumstances, if any, we disclose it. If you do not agree to the changes to our policy, do not participate in our programs, use our services, or purchase our products. It is your responsibility to ensure that you read, understand, and accept the latest version of the policy.

Governing Law

The laws of Canada, excluding is conflicts of law rules, shall govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national or international laws.

Credit Card Security Policy

Your purchase is processed by Wix Payments. The payment is made directly to a financial institution which means your transaction is processed securely. www.meskari.com does not store credit card information from any transaction. You must resubmit your credit card information for each new transaction.

We will not accept credit card numbers over the phone.